Roaming Computing System
User Guide

Contents:
Logging In; The Desktop; Workstations; Disk Drives; Software Applciations; Software Application Documentation; Printing; Operating System; Passwords; Computer Support; General Guidance; Templates; Frequently Asked Questions - Pegasus Mail


Your computing environment has been pre-configuerd for you to what was hoped to be the most usable whilst keeping to constraints imposed by a need for security and efficient administration. In some regards you can tailor your environment to your own liking but in other regards you are not able.


Logging In
When you come to a workstation, before anything is available to you you have to login to the domain using a valid username and password. Thats three options that have to be satisfied: username, password and domain. The domain name is the name of the organisation; there is an option to login to the workstation instead of the domain - but you should think of this as a dead-end. The settings you see chosen will depend on what was chosen by the person using the workstation before you.

When you're finished using a workstation, log off. If you come to an unattended workstation and someone else is already logged in, logoff before logging in with your own account details. If you leave a workstation unattended for 15(?) minutes it will be locked and only you or the Administarotr/someone with administrative priviliges(?) can unlock it.

Login only once concurrently. If you are logged in more than once you will not be able to logout and the workstation will need to be re-booted and any changes made to your environment (not your data files) will be lost.


The Desktop
The shortcuts on the desktop are layed out such that sundry applications are in a line along the top; main applications in the most obvious position in the middle; various file management programs along the bottom.
See our desktop screen shot for an impression of what your initial desktop will look similar to. If your desktop shortcuts suddenly revert to being lumped together in lines down the left hand side of the desktop then something has gone wrong. You can move your shortcuts around however you wish, change their icons, delete them or create new ones.

We advise you use Windows Explorer as your file management program; we'd have removed the rest from the desktop if it were possible to do so without unsightly side effects.


Desktop shortcuts are labelled by their functionality, as much as is practicable (given that some applications are so well known by their product name), so that applications can be changed and people retain their understanding of their desktop. Hover over desktop shortcuts to discover the name of the application to be used to provide that functionality.

Some applications are workstation-specific and some of those applications have a shortcut on the desktop (i.e. CD writing software) (some that are of less value to less people are only available initially from the Start Menu, if you want to copy them to your desktop then you can); if those applications aren't installed on the workstation you're using then they won't show that application's icon, instead they'll have Microsoft's blank icon.


Don't save data on your desktop. Save shortcuts on the desktop instead. The desktop has to be copied from the server every time you login and copied back again when you logout, so saving data there makes logging in and out take longer. Besides, its easy to delete shortcuts from the desktop by mistake, and so safer if those shortcuts represent a shortcut rather than actual data.

The Recycle Bin shortcut doesn't appear on the desktop as it being there would imply that a Recycle Bin was available when it isn't when using files over a network. Having the Recycle Bin available on the desktop is not considered a useful desktop function anyway.


Workstations
Every workstation is equipped with a consistant suite of software applications. There should be enough applications on each for you to do most things that you need, such as word processor, email client, web browser, image viewer and small-time image editing. See the 'Software Applications' section for information on the specific applications available.

Every workstation has its own name, it should be labelled with it on its monitor. Referring to workstations by this name will keep things consistant.

Workstations may be asleep when you come to them. This saves energy. When sleeping they may be quiet and so appear to be switched off. Try moving the mouse of pressing a [Shift] key to wake them up. Some workstations need you to press the on/off button to wake them (we may be able to stop these being so inconsistant).

The monitor is switched off after 10 minutes of inactivity, the hard disk after 15 minutes and the whole system goes to standby after 20 minutes. If the workstation is sleeping and you cannot wake it using these methods then it could be broken.

(this needs re-writing less technically)... Different workstations available to you will likely be made up of different hardware. Some workstations will operate faster than others. Some monitors will have higher specifications than others; as far as possible we have tried to operate each computer with the same monitor resolution, but there may be some that differ. If there are any that differ greatly your desktop may not look the same one one workstation as it does on another but we should have minimised this likelihood.  Likewise they should all monitors should be running at the same refresh frequency and it should be high enough that you don't see flicker, but if you do see excessive flicker the settings may have reverted to a lower one and you should get someone to fix it.


Disk Drives
Everyone should have access to the following network drives:
H: for your personal data. only you have access to files stored here
(more specifically...)

M: for group-specific data. Data stored here is available to other people in your group, but not to those who aren't in your group
(more specifically...)

S: for shared data. Data stored here is available to everyone in your organisation
(more specifically...)

Each workstation has local drives C:, D:, E: and F: but they are hidden to make the interface less cluttered with worthless items for you. You should use the networked drives to save your data to - they are available from any workstation and a backup is taken of them each night. You are strongly advised not to use the local drives - they are only available from that particular workstation and a backup is never made of them. If you really need to use the hidden drives then you can access them by typing the drive letter (i.e. F:) and pressing [Enter] in the location bar of Windows Explorer or in the relevant place in the file picker of other applications and that drive should appear. If something goes wrong with the file server and the network drives aren't available then you can use F: to save data to but remember to copy it to the relevant network drive when available again.


If there is an optical drive (i.e. CD-ROM, CD-R, CD-RW, DVD) on a workstation then its drive letter will be Z:. If there is more than one optical drive then the second of them will be Y:.


Software Applications
Word processor - OpenOffice Writer
Similar to: Microsoft Word
Licence: Free Software

Spreadsheet - OpenOffice Calc

Similar to: Microsoft Excel
Licence: Free Software

Presentation - OpenOffice Impress

Similar to: Microsoft PowerPoint
Licence: Free Software

Drawing - OpenOffice Draw
Similar to: ?
Licence: Free Software
"
will produce everything from simple diagrams to dynamic 3D illustrations and special effects"

Email - Pegasus Mail

Similar to: Microsoft Outlook Express, Qualcomm Eudora
Licence: Freeware

Web browser - Mozilla
Similar to: Microsoft Internet Explorer, Netscape Communicator, Opera
Licence: Free Software

Page layout - Page Maker
Similar to: Quark's Quark Express, Microsoft Publisher

Licence: commercial

Image Editor - IrfanView
Similar to: ?
Licence: Freeware
This is a small program for working with existing images. mainly intended for an efficient means of viewing them but also a small-time image editor, it will crop, change brightness, contrast, resolution, etcetera. it isn't for full image editing like The GIMP or Photoshop

Plain text editor - NoteTab Light
Similar to: NotePad
Licence: Freeware

Web editor - Mozilla Composer
Similar to: but not as qualified as Microsoft FrontPage and Macromedia Dreamweaver
Licence: Free Software

CD writing - Nero
Similar to: Adaptec Easy CD Creator
Licence: commercial

In each room there is a single copy of Microsot Office 2000 (Word, Excel and Access) available for emergencies only. Microsoft Office version 2000 is used in particular because for administrative simplicity we are only going to have one version available and this is the first version compatible with Windows 2000 and, in lowest common denominator terms, more licences will already exist for it that came bundled with computers; it also consumes less memory than later versions.


You can't and shouldn't try to install software yourself. This is a tightly managed computing environment in which all software is accounted for and carefully justified. If you require further functionality you should speak about it with your computer support liason person, it may be possible to provide this functionality if it is not available already.

If new software were to be installed without prior analysis and testing it could break part of the system or lessen its security; there is too much at steak to take this risk. Also, the more software there is, the more there is to go wrong; and the more there is to spend time on administrating.


Software Application Documentation
There should be printed documentation available in one place in your organisation.

web browser (Mozilla)
no printed book available yet.
'Mozilla Keyboard Shortcuts' is worth printing out.

Some of Mozilla's most useful features you may not be aware of are
word processor, spreadsheet, presentation (OpenOffice)
Email (Pegasus Mail)
If your organisation has paid the author of Pegasus Mail and Mercury for a support contract then a manual should be available which can be printed.

System-wide address books and distribution lists
When you've created an address book, if you move it from your own mailbox (they have the extension .pmr and .pm! and live at \\MAIL-SERVER\mail\%USERNAME%) to \\MAIL-SERVER\mail\address-books then they'll be available for everyone else on the system.  You can do the same with distribution lists, which have a file extension of .pml and should be moved to \\MAIL-SERVER\mail\distribution-lists.

CD writing (Nero)
Print off the 'Brief Instructions' that come with the software

Plain text editor (NoteTab)
Print off the manual (PDF)

image editor (The GIMP)
Get a printed book (there are a few available) or 'GIMP - The Official Handbook' is available on the web as well as in print.

compression (7-Zip)
Right  click on a zip or other compressed file, choose '7-Zip', then 'Extract'

anti-virus (F-Prot)
The RealTime Protector should be running at all times; you can see its icon in the system tray (beside the clock). This scans files as they're used. If you want to do a complete scan of a selected disk you can run the OnDemand Scanner or other scanning options from the 'security' section of the Start Menu's Programs section.
If the anti-virus program reports it has found a virus, and reports which virus in particular it is, and the virus is not in email (all of which can be deduced from the on-screen report), then by the time it has informed you of it the virus will have almost certainly already been removed.

The operating system (Windows 2000)


Printing

If your printing needs differ to the default settings chosen then you can change some of them as and when you like.

By default a resolution of 300 dpi has been chosen for you to print at so as to save ink. If you want to print at the higher quality of 600 dpi then you can choose to do so.


Those printers that are able to are configured to print duplex (both sides of the page). If you're printing onto ***** types of paper then disable duplex printing whilst you do so as this paper will break the duplexer.



Operating System
The operating system you're using is called Windows 2000 Professional. Windows 2000 Professional is more robust and better equipped for operating in an organisation than the 'consumer' grade Windows 95/98/Millenium operating systems you may have used elsewhere. Windows 2000 Professional is similar to Windows NT4 Workstation and Windows XP Professional.  (Windows 2000 is being used here because we consider it a better option than the more recently released Windows XP).

The silent, unseen, 'file server' that you connect to, which makes possible the domain you log into, that allows you to wander from workstation to workstation always seeing the same environment and files, is running an entirely different operating system called Debian GNU/Linux (The phrase is an amalgamation of three projects - try the links to find out more). Debian GNU/Linux is similar to an operating system called Unix that has been around and developing for more than thirty years and is thus very mature, except that Debian GNU/Linux is Free Software.


Passwords
The system needs to remain secure. Security depends on the system having been originally setup securely and that security maintained as part of the process of ongoing support but also upon you maintaining your end of things regarding security. One aspect of this is using secure passwords. Eventually you will be required to change your password to something more secure than it is now, but only when the system is completely running smoothly - you will be informed when this is so. When you are asked to change your password, be sure to use a secure password, guidelines will be provided as to what constitutes a secure password - it certainly won't be an English language word that could be guessed by a piece of software trying to break in with the aid of a dictionary. You will need to change your password every ? days and you cannot use the same password again.


Computer Support
The first thing to try before asking for computer support, is to switch the thing off (in the usual manner), if appropriate in the circumstances, and back on again then give it another try. This method can fix a lot of problems. If after a couple of tries this way the problem isn't resolved then you should seek further help.

You have a member of staff to whom you can report issues with the computing system and they will communicate with those providing computer support. When reporting an issue please be as clear as you can in describing the nature of the issue; for example, what exactly is taking place as far as you can see? with which software application, if any, are you experiencing the issue? when did you first notice the issue? is the issue happening to just you or to others aswell? is the issue with a particular workstation or others aswell?; you may have to do a little investigation before you are able to describe the issue this descriptively but it will ensure your request gets the appropriate attention from the computer support staff.

Don't continue living with problems; if you're experiencing them it is likely others are too or could do; or it may be that others haven't noticed; you will help everyone by reporting issues quickly; a log will be kept of all issues and work to resolve them scheduled accordingly.

Similarly, if you have any requests for hand or anything else relating to computing then get in touch with the computer support liason person.


General Guidance
Don't save files on the desktop, save shortcuts to files/directories there instead. saving to the desktop increases the time to login; and files saved there are saved on the file server's in a different place to where your data in your My Documents data is saved, the system wasn't designed to have a lot of data saved where the desktop is saved.

The time it takes to load Pegasus Mail is largely proportional to how many messages you have in your New Mail folder, so move them out of there into other folders.


Templates
Save office suite templates to S:\templates and they will be available to everyone; save them to H:\templates for those you want available only to yourself.




Frequently Asked Questions (FAQ)
Pegasus Mail

Why does it take ages to start or close Pegasus Mail?
The the time it takes to load Pegasus Mail is directly proportional to the number of mail messages in Pegasus Mail's 'New mail' folder

Having F-Prot anti-virus' 'Realtime Protection' running whilst loading and closing  Pegasus Mail significantly slows down Pegasus Mail.
you can choose to disable F-Prot Realtime Proection before running Pegasus Mail so that it runs quicker, but you must remember in those instances not to save and run potentially malicious email attachments (as you must always remember to not do. don't worry, they won't run of their own from accord within Pegasus Mail, like they could in Microsoft Outlook / Outlook Express, and Pegasus will warn you before you can do anything with them anyway)

(There can be other reasons too, such as a slow network connection, when running it from a file server)

Sometimes I get email in the 'New mail' folder that can't be deleted, how do I remove it?





Version: 0.4.7 | Licence: GNU General Public License version 2.0 | Copyright: (C) 2003-2004 The Golden Ear | Email: inkwire-at-thegoldenear-dot-org | Web: http://thegoldenear.org/.